Refund & Return Policy

Last updated: [17/09/2026]

At Phone Store PK, your satisfaction comes first. We want every customer to buy with confidence — whether it's a brand-new smartphone or a quality-tested pre-owned phone. Please read our refund policy carefully before placing an order.

1. 7-Day Check Warranty — Refund Eligibility
Every phone we sell (new and pre-owned) comes with a 7-day check warranty from the date of delivery. If your phone develops a functional defect within these 7 days, you are eligible for a repair, replacement, or refund — at your preference, subject to the conditions below.

2. Conditions for a Refund or Replacement
A refund or replacement is approved if all of the following are met:

• The issue is reported within 7 days of delivery via call or WhatsApp at [Phone Number].

• The defect is functional — e.g., phone not turning on, charging fault, display issue, camera malfunction, network/SIM problem, or speaker/mic failure.

• The phone is returned with all original accessories, box, and packaging.

• The phone has no physical damage, liquid damage, cracks, or scratches beyond what was stated at purchase (for pre-owned phones, condition is verified against the listed grade).

• The phone's software has not been modified (rooted/flashed) or tampered with by anyone other than us.

3. What Is NOT Covered

• Physical damage, broken screens, or water/liquid damage

• Issues caused by misuse, drops, or unauthorized repairs

• Damage from unofficial chargers, cables, or software modifications

• Change of mind after delivery (e.g., "I found a better deal" or "I don't like the color")

• Accessories such as covers, chargers, cables, and earbuds (final sale, unless faulty on arrival — report within 24 hours)

• Minor cosmetic variations in pre-owned phones that match the condition grade stated in the listing

4. How the Refund Process Works

1. Report the issue within 7 days via call/WhatsApp: [Phone Number]

2. Our team verifies the problem (video call or physical inspection at our store, or courier return).

3. Once the defect is confirmed, choose your option:

   • Full refund — sent within 3–5 working days via bank transfer, JazzCash, or EasyPaisa

   • Replacement — a similar or same model, if in stock

   • Repair — free of charge at our store

4. Refund amount includes the product price. Courier/delivery charges are non-refundable unless the wrong or defective item was sent due to our error.

5. Wrong or Damaged Item Received
If you receive the wrong phone or a damaged-in-transit item, contact us within 24 hours of delivery with an unboxing video if possible. We will replace it free of cost or issue a full refund including delivery charges.

6. Cancellations

• Orders can be cancelled before dispatch for a full refund.

• Once shipped, the order falls under this refund policy.

• Repeated COD refusals without valid reason may result in order restrictions.

7. Contact Us
Questions about a refund or return? Reach us any time contact us